Implementing ECA in Force.com
Wednesday, April 14, 2010
3:13 PM
Implementing ECA in Force.com
Create a data object containing appropriate state. 
Set object to be created by customer, and viewed by billing and shipping. 
Grant limited rights to modify state to billing and shipping. 
Assign profiles to people who are customers, shippers, or billers. 
Also need a "manager override" in case things go wrong. 